Which insurance plans do you take?

• Blue Cross and Blue Shield (including All Kids), Alabama Medicaid, Cigna, Aetna, United Health Care, and MOST commercial insurance.

• You can always call us at (256) 826-1800 if you have any questions about your coverage.

What are some resources for families that may not have access to health insurance?

• Alabama Cares

What if I don’t have insurance?

• Self-pay patients are expected to pay for services in full at the time of visit.

• If your child is needing an updated immunizatioin record, your local health department may offer free/ reduced price childhood vaccines!

What are the payment options?

• We accept cash, checks, Mastercard, Visa, Discover, and tap to pay.

How do I check my balance?

• We send quarterly statements or you may call the office at any time to ask about your balance.

• We are working on a solution to make balance payments easier and appreciate your understanding!

What services do you provide?

• Same day sick appointments

• Walk-In clinic at main office on Sundays

• Well Child Visits

• Behavioral Health Center (visit the BHC page for more info)

Are you open on the weekends?

• Muscle Shoals: Our Muscle Shoals Location is open on Sundays from 1-3 PM for walk-in sick visits only. No appointment is necessary. Patients are seen in the order of arrival.

• Florence Location: Closed on the weekends.

• Behavioral Health Center: Closed on the weekends.

• Russellville Location: Closed on the weekends.

How do you handle after hour calls?

• After Hours Number: 256-718-9801

• One of the Nurse Practitioners will be on call 24/7.

• Please allow time for the Nurse Practitioner to review the voicemail and call you back.

• The message should include patient first and last name, date of birth, name of caller, call back number, and reason for calling. This makes sure all information can be verified and the provider can call you back as soon as possible, even if your child’s chart is not up to date.

When can I request a prescription refill?

• Please do not call our providers after hours or on the weekend to request a prescription refill. They do not have access to your child's record at that time and are reluctant to fill prescriptions without necessary information. Allow 24 hours for refills to be called into your pharmacy.

• Because of insurance requirements, please allow up to 48 hours for a Prior Authorization (PA) to be completed and faxed to your pharmacy.

• Remember to bring all of your child's medications to their appointments.

How long until my forms are ready?

• Please allow 24 hours for forms to be completed. This includes but is not limited to blue cards, school medication forms, WIC forms, sport and camp physical forms, physician/provider letters, etc.

• Please allow five business days to fill out any Head Start forms.

How do I request medical records?

• Please come by the office to sign a medical records release if you need to request medical records. There is a $5 collection charge, $1 for 1-25 pages, and $0.50 for any additional pages. If you have any questions, please contact our office.

• If you’re transferring to another physician, they can handle the release at that office.

• Please bring a form of ID.

What is your position on vaccines?

• See the vaccine policy.

What do I need to bring to my first appointment?

• Please bring your insurance card, ID, and vaccination record.

• If you don’t have the vaccination record, you can request a copy at your local Health Department or we can request it from your previous provider.

• Any medication bottles that need refilled (must be recent and have all information legible on it).

• The appointment is subject to a reschedule if a patient arrives with a guardian who is not listed on their patient demographics. This policy is to ensure the safety of the patient.

Can I enroll my child before they are born?

• You can come by the office and pickup paper work and chat with our staff. Please leave date of birth blank until your baby is born (sometimes the baby will have other dates in mind).

• Once your child is born, you can call us to schedule their first appointment.

How often should I update my information?

• Patients are required to have their patient demographics updated on an annual basis. This includes patient information, guardians who can bring the child in for their appointments, emergency contact, pharmacy information, insurance information, and acknowledgment of patient policies/procedures.