Which insurance plans do you take?

• Blue Cross and Blue Shield (including All Kids), Alabama Medicaid, Cigna, Aetna, United Health Care, and MOST commercial insurance.

• You can always call us at (256) 826-1800 if you have any questions about your coverage.

What are some resources for families that may not have access to health insurance?

• Alabama Cares

What if I don’t have insurance?

• Self-pay patients are expected to pay for services in full at the time of visit.

What are the payment options?

• We accept cash, checks, Mastercard, Visa, and Discover.

How do I check my balance?

• We send quarterly statements or you may call the office at any time to ask about your balance.

• We are working on a solution to make balance payments easier and appreciate your understanding!

What services do you provide?

• Same day sick appointments

• Walk-In clinic at main office on Sundays

• Well Child Visits

• Behavioral Health Center (visit the BHC page for more info)

Are you open on the weekends?

• Muscle Shoals: Our Muscle Shoals Location is open on Sundays from 1-3 PM for walk-in sick visits only. No appointment is necessary. Patients are seen in the order of arrival.

• Florence Location: Closed on the weekends.

• Behavioral Health Center: Closed on the weekends.

• Russellville Location: Closed on the weekends.

How do you handle after hour calls?

• One of the Nurse Practitioners will be on call.

• Please call the after-hours number, and a Nurse Practitioner will return your call.

• After Hours Number: 256-718-9801

• Please allow time for the Nurse Practitioner to review the voicemail and call you back.

When can I request a prescription refill?

• Please do not call our providers after hours or on the weekend to request a prescription refill. They do not have availability to your child's record at that time and are reluctant to fill prescriptions without necessary information. Allow 24 hours for refills to be called into your pharmacy.

• Because of insurance requirements, please allow up to 48 hours for a Prior Authorization (PA) to be completed and faxed to your pharmacy.

• Remember to bring all of your child's medications to their appointments.

How long until my forms are ready?

• Please allow 24 hours for forms to be completed. This includes but is not limited to blue cards, school medication forms, WIC forms, sport and camp physical forms, letters, etc.

  Please allow five business days to fill out any Head Start forms.

How do I request medical records?

• Please come by the office to sign a medical records release if you need to request medical records. There is a $5 collection charge, $1 for 1-25 pages, and $0.50 for any additional pages. If you have any questions, please contact our office.

• If you’re transferring to another physician, they can handle the release at that office.

• Please bring a form of ID.

What is your position on vaccines?

• See the vaccine policy.

What do I need to bring to my first appointment?

• Please bring your insurance card, ID, and vaccination record.

• If you don’t have the vaccination record, you can request a copy at your local Health Department or we can request it from your previous provider.

Can I enroll my child before they are born?

• You can come by the office and pickup paper work and chat with our staff.

• Once your child is born, you can call us to schedule their first appointment.

How often should I update my information?

• Patients are required to have their patient demographics updated on an annual basis. This includes patient information, guardians who can bring the child in for their appointments, emergency contact, pharmacy information, insurance information, and acknowledgment of patient policies/procedures (see Patient Forms section above).

• Required at first visit: valid driver's license and insurance card. Patients with name or custody changes must present documentation. If there is a name change, ensure it is updated with your insurance carrier.

• The appointment is subject to a reschedule if a patient arrives with a guardian who is not listed on their patient demographics. This policy is to ensure the safety of the patient.